MetLife Exec Wins Chief Customer Officer of Year Award

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“Claire Burns is rising to the top ranks of customer relationship management executives. The Chief Customer Officer Council has named Burns, a senior vice president of MetLife, as its 2014 Chief Customer Officer (CCO) of the Year. The council’s award recognizes the CCO who has made the greatest strides in improving customer relationships, driving profitable customer behavior, creating a customer-centric culture, and helping other customer-focused executives drive similar results”